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Created by Ryan Welty
Created on Aug 25, 2023

RELATED IDEAS

Reduce/remove wait time for users to be able to schedule a delivery after placing an order.

The wait time is due to communications between Fusion/Siebel/EBS and we will need IT effort to reduce the wait time.

Opportunity / Problem

Currently when a customer places a bed order they have to wait at least 1 minute to be able to schedule their delivery. Instead of asking a user to wait we should provide a faster experience
Performance Goals & Measurements

• Wait time is less than 10 seconds
Strategic Imperatives Frictionless Customer Journey
Quarterly Focus Q3 - Cart, Checkout, Payments
Business Impact Med Impact = >$100K
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