Smaller windows when scheduling appointment, based on market.

If our customers can select a timeframe that works for them when scheduling, there is an opportunity to reduce reschedules when they later receive their 3 hour timeframe.

*We need to adjust how an appointment booking displays to include the timeframe with the date.

Requested Go-Live Date	Sep 12, 2023
If date provided, please include any activations/initiatives/milestones associated with launch	That is the Siebel September release, the date we are targeting to be live in retail and CRC.
Opportunity / Problem We can offer a smaller appointment window for customers in larger markets where we have density to provide a better customer experience. This will be configurable by market in Siebel.
Performance Goals & Measurements Improved customer experience (NSAT) Reduced dropoff (customers rescheduling and leaving gaps in our routes). This allows us to be more efficient with our resources, and will contribute to fewer unneeded shipments...logistics shipping expense, labor and vehicle cost per stop.
Strategic Imperatives	Frictionless Customer Journey
Quarterly Focus	Other / Backlog
Business Impact	Low Impact = <$100K
Estimated Dev Effort	Medium

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Smaller windows when scheduling appointment, based on market.