If our customers can select a timeframe that works for them when scheduling, there is an opportunity to reduce reschedules when they later receive their 3 hour timeframe.
*We need to adjust how an appointment booking displays to include the timeframe with the date.
Requested Go-Live Date | Sep 12, 2023 |
If date provided, please include any activations/initiatives/milestones associated with launch | That is the Siebel September release, the date we are targeting to be live in retail and CRC. |
Opportunity / Problem
We can offer a smaller appointment window for customers in larger markets where we have density to provide a better customer experience. This will be configurable by market in Siebel. |
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Performance Goals & Measurements
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Strategic Imperatives | Frictionless Customer Journey |
Quarterly Focus | Other / Backlog |
Business Impact | Low Impact = <$100K |
Estimated Dev Effort | Medium |