All ideas

We can take care of the customer need in the home, reduce giving away expense parts, and capture additional revenue.

We would like to add a flat shipping rate by product type. For example: we averaged the shipping costs of all remotes this year and it's about $10. If a customer purchases a remote online, we would want to pass along that fee to the customer and a...

instead of requiring the customer to check to opt in to receive text messages for delivery, have it prechecked and allow customers to uncheck. We have received approval from legal that this is allowed. This is only for transactional post purchase ...

The wait time is due to communications between Fusion/Siebel/EBS and we will need IT effort to reduce the wait time.

Today we can sell services in the home, but it is scrappy and requires the customer to manually enter in their information and then after the fact we try to match it up with what technician was in the home. This doesn't always match up today. We n...

As a customer I want to be able to troubleshoot online for my specific product and be guided to the right solution, purchase a part online needed with my warranty proration applied, and have the choice to self install or have a service visit do th...

This will enable customer choice in delivery experience but also potentially drive demand in web order or drive a higher conversion rate.

We do not have the ability to do a down payment on the web currently.

Store Locator Enhancements: https://www.sleepnumber.com/stores Shrink the hero image size. It is hard coded, so it would take a developer to make it smaller. If we need a smaller image cut from Creative I could get that. Eliminate all this white s...

Example: Furniture Accessories ship via UPS. When a customer has a lifestyle furniture piece in cart, it will ship HD. If they also add a Lifestyle Collection Side Table to their cart, it will ship via UPS. To improve customer experience and cost ...